Client Services Rep

TransConnect Partner Solutions, Inc.; Memphis (TN); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation plans

Profit sharing

Medical, dental, vision, life

PTO and holidays

401(k) with matching

Tuition reimbursement

Gym reimbursement

Wellness program

Employee appreciation events

Job summary

TransConnect Partner Solutions, Inc. is seeking a Call Center Representative to interact with clients, provide information, troubleshoot issues, and resolve concerns. The role operates Wednesday to Sunday from 2pm to 11pm and starts at $16/hour, with weekend and evening shift premiums.

Training begins onsite and transitions to hybrid work for local candidates in the greater Memphis area. Expected duties include handling inquiries, routing calls, and supporting customers in the client portal.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service or related roles preferred.
• Strong phone etiquette and professional communication skills.

Responsibilities

• Answer inbound calls and emails, resolve client issues, and explain product functionality professionally.
• Identify and escalate priority issues as needed.
• Route calls to appropriate resources when required.
• Set up new accounts in the internal system and assist customers in the client portal.

Skills

Customer service

Telephone etiquette

Communication

Microsoft Office

Education

High School Diploma

Some college or equivalent experience

Tools

Microsoft Office

Job description

The Purpose of Your Role As a Call Center Representative, you will be responsible for interacting with clients, providing information, answering questions, troubleshooting issues, and resolving client concerns. The position is Wednesday - Sunday from 2pm to 11pm and starts at $16/hr. TCS also provides shift premiums for weekend and evening shifts. Initial training will be conducted onsite and will transition to hybrid work. For this reason, candidates should be local to the greater Memphis area.

The Value You Bring

By providing exceptional customer service and support, you will maintain positive relationships with our clients, contributing to increased client satisfaction and retention.

What You'll Be Doing

• Answer inbound calls and emails, resolve client issues, answer questions, and relay product functionality in a timely and professional manner.
• Identify and escalation priority issues.
• Route calls to appropriate resource, if needed.
• Set up new accounts in our internal system.
• Assist customers in our client-facing portal.

What Experience You Need

High School Diploma Telephone Etiquette Experience in at least one of the following: customer service role, role in the transportation or financial industry.

What Experience is Preferred

Call center experience. Microsoft Office Some college or equivalent experience.

Why Work for TransConnect?

We've brought together leading experts from the fuel card industry with an average of 20+ years of experience each to build a world-class business service from scratch. TransConnect has all the excitement of a startup, but with the support and stability that comes with the backing of a well-established parent company.

We're located about 20 minutes east of downtown Memphis, in Cordova, TN.

Some of the highlights:

• Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
• Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period.
• Medical, dental, vision, life, short term disability and long-term disability coverage.
• In addition to 9 paid holidays, generous PTO allotment that increases with tenure.
• Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+
• 401(k) plan with TCS matched contributions.
• Tuition reimbursement for college, plus plenty of TCS managed training classes.
• Leadership training and a culture that empowers individuality.
• Gym reimbursement program.
• Rewards driven wellness program with an individualized holistic approach.
• Connected, friendly work environment with monthly luncheons.
• We celebrate our accomplishments (and birthdays).
• Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.
• Win as a Team All employees are encouraged to collaborate in an effort to continuously improve our processes and customer service.
• Everyone on the team is responsible for presenting new ideas and perspectives.
• In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions.
• Primary Location: US TN Memphis
• At TransConnect Services (TCS), we understand how hard it can be for trucking companies to manage and control fuel expenses. That's especially important since fuel is a significant cost when running a successful trucking business. But we are here to make it easy and cost-effective. TCS has been providing fuel card services to the transportation industry since 2014. TransConnect Services is a wholly owned subsidiary of Apex Capital Corp.