Client Care Specialist - Hybrid, Evening Shift

TransConnect Services; Memphis (TN); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Profit sharing

Medical, dental, vision

401(k) matched

Tuition reimbursement

Gym reimbursement

Paid holidays

Paid time off

Job summary

TransConnect Services is seeking a Call Center Representative to join our Memphis team. You will handle inbound calls and emails, resolve client questions, and guide customers through product features.

Training is onsite before transitioning to hybrid work for local candidates in the greater Memphis area. Candidates should have a high school diploma, strong telephone etiquette, and at least one year in customer service or a related industry such as transportation or finance.

Qualifications

• High School Diploma required.
• Experience in customer service or related field preferred.
• Understanding of telephone etiquette and client communication.

Responsibilities

• Answer inbound calls and emails, resolve client issues, and explain product functionality clearly.
• Identify and escalate priority issues to appropriate resources.
• Set up new accounts in internal system and assist customers in client portal.

Skills

Customer service

Call center

Telephone etiquette

Communication

Education

High School Diploma

Some college or equivalent

Tools

Microsoft Office

Job description

TransConnect Services is seeking a Call Center Representative to join our Memphis team. You will handle inbound calls and emails, resolve client questions, and guide customers through product features.

Training is onsite before transitioning to hybrid work for local candidates in the greater Memphis area. Candidates should have a high school diploma, strong telephone etiquette, and at least one year in customer service or a related industry such as transportation or finance.