Client Services Rep

TransConnect Services; Memphis (TN); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Profit sharing

Medical, dental, vision

401(k) matched

Tuition reimbursement

Gym reimbursement

Paid holidays

Paid time off

Job summary

TransConnect Services is seeking a Call Center Representative to join our Memphis team. You will handle inbound calls and emails, resolve client questions, and guide customers through product features.

Training is onsite before transitioning to hybrid work for local candidates in the greater Memphis area. Candidates should have a high school diploma, strong telephone etiquette, and at least one year in customer service or a related industry such as transportation or finance.

Qualifications

• High School Diploma required.
• Experience in customer service or related field preferred.
• Understanding of telephone etiquette and client communication.

Responsibilities

• Answer inbound calls and emails, resolve client issues, and explain product functionality clearly.
• Identify and escalate priority issues to appropriate resources.
• Set up new accounts in internal system and assist customers in client portal.

Skills

Customer service

Call center

Telephone etiquette

Communication

Education

High School Diploma

Some college or equivalent

Tools

Microsoft Office

Job description

The Purpose of Your RoleAs a Call Center Representative, you will be responsible for interacting with clients, providing information, answering questions, troubleshooting issues, and resolving client concerns.The position is Wednesday – Sunday from 2pm to 11pm and starts at $16/hr. TCS also provides shift premiums for weekend and evening shifts.Initial training will be conducted onsite and will transition to hybrid work. For this reason, candidates should be local to the greater Memphis area.The Value You BringBy providing exceptional customer service and support, you will maintain positive relationships with our clients, contributing to increased client satisfaction and retention.What You’ll Be DoingAnswer inbound calls and emails, resolve client issues, answer questions, and relay product functionality in a timely and professional manner.Identify and escalate priority issues. Route calls to appropriate resource, if needed.Set up new accounts in our internal system. Assist customers in our client-facing portal.What Experience You NeedHigh School DiplomaTelephone EtiquetteExperience in at least one of the following: customer service role, role in the transportation or financial industry.What Experience is PreferredCall center experience.Microsoft OfficeSome college or equivalent experience.Why Work for TransConnect?We’ve brought together leading experts from the fuel card industry with an average of 20+ years of experience each to build a world-class business service from scratch. TransConnect has all the excitement of a startup, but with the support and stability that comes with the backing of a well-established parent company. We’re located about 20 minutes east of downtown Memphis, in Cordova, TN.Some of the highlights:Competitive compensation plans augmented by generous profit sharing and regular salary reviews.Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period.Medical, dental, vision, life, short term disability and long-term disability coverage.In addition to 9 paid holidays, generous PTO allotment that increases with tenure.Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+401(k) plan with TCS matched contributions.Tuition reimbursement for college, plus plenty of TCS managed training classes.Leadership training and a culture that empowers individuality.Gym reimbursement program.Rewards driven wellness program with an individualized holistic approach.Connected, friendly work environment with monthly luncheons. We celebrate our accomplishments (and birthdays).Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.Win as a TeamAll employees are encouraged to collaborate in an effort to continuously improve our processes and customer service. Everyone on the team is responsible for presenting new ideas and perspectives. In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions.Primary Location:US TN Memphis