Customer Care Specialist

Vital Holdings LLC; Memphis (TN); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Vital Holdings LLC in Memphis seeks a Customer Care Agent to interact with customers, provide information, and resolve inquiries about services. The role includes handling calls, emails, and paperwork while maintaining accurate records and following up on issues.

Responsibilities cover training new tasks, assessing customer needs, and ensuring timely resolutions. Strong typing, English communication, and team collaboration are essential for success.

Competenze

• One (1) year experience.
• English language proficiency and grammar.
• Pleasant telephone voice/manner.
• Operate basic office equipment.
• Typing 45-55 wpm with 95–100% accuracy.
• Proven customer support experience.
• 10-key by touch.

Mansioni

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer's needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
• Responsible for taking paperwork from the "ready to be filed tray" and placing it in each customer's folder.
• At the end of each month, responsible for storing the previous month’s files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise.

Conoscenze

Teamwork

Computer knowledge

Customer service

Typing 45-55 wpm

10-key by touch

Descrizione del lavoro

Vital Holdings LLC in Memphis seeks a Customer Care Agent to interact with customers, provide information, and resolve inquiries about services. The role includes handling calls, emails, and paperwork while maintaining accurate records and following up on issues.

Responsibilities cover training new tasks, assessing customer needs, and ensuring timely resolutions. Strong typing, English communication, and team collaboration are essential for success.