Evening-Shift Service Advisor – Customer Care & Repairs

CSM Companies, Inc; Tampa (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Tampa Kenworth is seeking a customer service oriented individual to join our Service Advisor team. The role features an excellent starting wage and comprehensive benefits, with hours Monday–Friday 2:30pm–11:00pm and alternating Saturdays 7am–3pm.

Primary duties include opening work orders, detailing service issues, coordinating with shop foremen, and guiding customers through repairs and payment options. Physical duties and strong communication are essential.

Qualifications

• Experience in customer service or front-line support.
• Strong written and verbal communication skills.
• Proficient in computer systems and basic software.
• Ability to handle multiple tasks and adapt to schedule changes.

Responsibilities

• Create a positive initial contact with service customers.
• Ensure all service phone calls are professional and expedient.
• Work with shop foremen to schedule service repairs.
• Open work orders and describe customer service issues clearly.
• Determine payment method and communicate requirements before work begins.
• Maintain communication with customers during repairs.
• Close repair orders and follow SOPs.
• Sit, stand, bend, kneel, or lift up to 75 lbs as needed.

Skills

Customer service

Communication

Computer skills

Adaptability

Tools

CRM software

Phone system

Job description

Tampa Kenworth is seeking a customer service oriented individual to join our Service Advisor team. The role features an excellent starting wage and comprehensive benefits, with hours Monday–Friday 2:30pm–11:00pm and alternating Saturdays 7am–3pm.

Primary duties include opening work orders, detailing service issues, coordinating with shop foremen, and guiding customers through repairs and payment options. Physical duties and strong communication are essential.