Service Advisor - Customer Care & Scheduling (Evening Shift)

CSM Companies, Inc. - Kenworth

Tampa (FL)

Sur place

USD 42 000 - 54 000

Plein temps

Il y a 4 jours

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Résumé du poste

Tampa Florida Kenworth is seeking a service-oriented individual to join our Service Advisor team. The position offers an excellent starting wage and a comprehensive benefits package as part of a growing dealer group with locations in multiple states.

Typical hours are Monday through Friday 2:30pm–11:00pm with alternating Saturdays from 7:00am–3:00pm. You will open work orders, discuss service issues with customers, and coordinate repairs with the shop.

Qualifications

Ability to work in a dealership environment with frequent exposure to weather elements.
Willingness and ability to work up to 12 hours per day as required.
Ability to sell service work.
Ability to work with customers in a variety of situations.
Good writing and communication skills.
Sufficient computer skills.
Ability to sit, stand, bend, kneel, stoop and/or lift/move up to 75 lbs on a regular basis.

Responsabilités

Create a positive initial contact with service customers.
Insure that all service phone calls are handled professionally and expediently.
Work closely with shop foremen to schedule service repairs.
Perform additional duties as required by the Service Manager.
Perform all required tasks in accordance with company Standard Operating Procedures.
Open work orders.
Discuss service issues with customer and create an accurate description of customer's service problems and requests.
Determine method of payment and explain payment requirements to customer before work commences.
Maintain communication with customer as necessary during the repair process.
Maintain complete knowledge of OEM and vendor warranties.
Close repair orders.