Service Advisor

CSM Companies, Inc. - Kenworth; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Tampa Florida Kenworth is seeking a service-oriented individual to join our Service Advisor team. The position offers an excellent starting wage and a comprehensive benefits package as part of a growing dealer group with locations in multiple states.

Typical hours are Monday through Friday 2:30pm–11:00pm with alternating Saturdays from 7:00am–3:00pm. You will open work orders, discuss service issues with customers, and coordinate repairs with the shop.

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements.
• Willingness and ability to work up to 12 hours per day as required.
• Ability to sell service work.
• Ability to work with customers in a variety of situations.
• Good writing and communication skills.
• Sufficient computer skills.
• Ability to sit, stand, bend, kneel, stoop and/or lift/move up to 75 lbs on a regular basis.

Responsibilities

• Create a positive initial contact with service customers.
• Insure that all service phone calls are handled professionally and expediently.
• Work closely with shop foremen to schedule service repairs.
• Perform additional duties as required by the Service Manager.
• Perform all required tasks in accordance with company Standard Operating Procedures.
• Open work orders.
• Discuss service issues with customer and create an accurate description of customer's service problems and requests.
• Determine method of payment and explain payment requirements to customer before work commences.
• Maintain communication with customer as necessary during the repair process.
• Maintain complete knowledge of OEM and vendor warranties.
• Close repair orders.

Skills

Customer service

Communication skills

Sales ability

Written communication

Computer skills

Lift 75 lbs

Weather exposure

Job description

Tampa Florida Kenworth is seeking a customer service focused individual to take on our Service Advisor role. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

Expected hours for this role will be Monday -Friday 2:30pm to 11:00pm alternating Saturdays from 7am to 3pm

Responsibilities

• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell service work
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis