Truck Service Advisor: Repair Orders & Customer Care

Truck Enterprises, Inc.; Richmond (VA); On-site; USD 33,000 - 40,000; Full time

Job summary

Kenworth Sales Company in Richmond, VA seeks a Service Advisor to join our team. The role focuses on generating, monitoring, and closing repair orders and supporting the Service Manager with department records.

The ideal candidate will coordinate customer contact, prepare estimates, schedule service, and ensure timely completion while maintaining strong communication and a commitment to quality service for our customers.

Qualifications

• Ability to read and comprehend English instructions and information.

Responsibilities

• Coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms and complaints.
• Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Foremen/Technicians.
• Coordinates with Service Manager to assure completion of work within time promised to customer. Monitors progress of repairs and updates customer on changes in service, costs, or time of completion.
• Calculates labor charges on flat rate repair orders and reviews hourly rate charges. Closes repair orders with Service Manager and reconciles with final invoice.
• Maintains up-to-date information on hourly service rates and service specials offered by competitors; maintains service literature.
• Promotes the sales of labor, parts and accessories during customer contact; maintains follow-up on suggested repairs.

Skills

English proficiency

Heavy truck repair knowledge

Customer needs assessment

Self-starter / problem solving

Organizational skills

Communication skills

Time management

Customer service excellence

Hard work ethic

Professional appearance

Education

High school diploma

Job description

Kenworth Sales Company in Richmond, VA seeks a Service Advisor to join our team. The role focuses on generating, monitoring, and closing repair orders and supporting the Service Manager with department records.

The ideal candidate will coordinate customer contact, prepare estimates, schedule service, and ensure timely completion while maintaining strong communication and a commitment to quality service for our customers.