Service Advisor: Help Customers, Schedule Repairs, Great Benefits

Paycom - ATS; York (NE); On-site; USD 25,000 - 34,000; Full time

Job summary

Sahling Kenworth is seeking a Service Advisor to provide outstanding customer service in our dealership. You will open work orders, discuss service needs with customers, and coordinate repairs with the shop team. Excellent communication, basic computer skills, and the ability to work up to 12 hours may be required.

The role involves explaining payment options, maintaining customer updates during repairs, and ensuring accurate warranty knowledge and closeouts of service orders.

Qualifications

• Requires strong written and verbal communication.
• Ability to explain payment options to customers.
• Able to lift up to 75 lbs and work up to 12 hours as needed.

Responsibilities

• Open work orders.
• Discuss service issues with customer and create an accurate description of service problems and requests.
• Determine method of payment and explain payment requirements to customer before work commences.
• Maintain communication with customer during the repair process.
• Maintain knowledge of OEM and vendor warranties.
• Close repair orders.
• Work with shop foremen to schedule service repairs.

Skills

Customer service

Communication skills

Sales ability

Computer skills

Physical stamina

Job description

Sahling Kenworth is seeking a Service Advisor to provide outstanding customer service in our dealership. You will open work orders, discuss service needs with customers, and coordinate repairs with the shop team. Excellent communication, basic computer skills, and the ability to work up to 12 hours may be required.

The role involves explaining payment options, maintaining customer updates during repairs, and ensuring accurate warranty knowledge and closeouts of service orders.