Evening Shift Operations Leader

McDonald's Restaurants Limited; Hillsborough (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

McDonald’s is seeking a Certified Swing Manager to lead restaurant operations during assigned shifts, ensuring safety, quality, and brand alignment across drive-thru, front counter, kiosk, mobile, and curbside channels.

The role focuses on directing the shift team, monitoring service speed and accuracy, and maintaining hospitality. It also emphasizes food safety, cost-aware labor deployment, and ongoing trainer responsibilities to uphold standards.

Qualifications

• Experience leading a restaurant or fast-food shift team.
• Strong knowledge of food safety procedures and brand standards.

Responsibilities

• Oversee daily restaurant operations during shifts to ensure safety and quality.
• Direct crew members, assign roles, and manage floor coverage.
• Monitor speed of service, order accuracy, food quality, and hospitality.
• Enforce food safety procedures and maintain cleanliness standards.
• Plan labor deployment to meet sales while controlling costs.
• Train and coach crew on procedures, service behaviors, and brand standards.
• Communicate shift performance and equipment issues to the General Manager.
• Document incidents and handle guest complaints with professional follow-up.

Skills

Leadership

Team supervision

Customer service

Tools

POS systems

Cash handling

Job description

McDonald’s is seeking a Certified Swing Manager to lead restaurant operations during assigned shifts, ensuring safety, quality, and brand alignment across drive-thru, front counter, kiosk, mobile, and curbside channels.

The role focuses on directing the shift team, monitoring service speed and accuracy, and maintaining hospitality. It also emphasizes food safety, cost-aware labor deployment, and ongoing trainer responsibilities to uphold standards.