Evening Shift Leader: Safe, Fast, Quality Service

McDonald's; Salem (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

McDonald’s Certified Swing Manager oversees daily restaurant operations during shifts, ensuring safety, efficiency, and brand standards. They lead the shift team, assign roles, monitor drive-thru, front counter, and curbside service, and ensure fast, friendly, accurate guest experiences.

The role emphasizes food safety, labor deployment, coaching, and clear communication with the General Manager to maintain a clean, welcoming environment.

Qualifications

• Experience leading a restaurant shift or team.
• Understanding of safety and cleanliness standards.
• Ability to coach and develop crew members.

Responsibilities

• Lead the shift team and assign positions.
• Monitor drive-thru, front counter, kiosk, mobile order, and curbside service for speed and accuracy.
• Enforce food safety procedures and cleanliness standards; manage labor deployment and costs.
• Coach crew members, provide feedback, and address performance gaps.
• Communicate shift performance, staffing, equipment issues, and guest concerns with the General Manager; document incidents.

Skills

Leadership

Team management

Customer service

Food safety

Time management

Communication

Job description

McDonald’s Certified Swing Manager oversees daily restaurant operations during shifts, ensuring safety, efficiency, and brand standards. They lead the shift team, assign roles, monitor drive-thru, front counter, and curbside service, and ensure fast, friendly, accurate guest experiences.

The role emphasizes food safety, labor deployment, coaching, and clear communication with the General Manager to maintain a clean, welcoming environment.