Evening Shift Leader: Fast, Safe Service

McDonald's; Town of Massena (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

McDonald’s Certified Swing Manager oversees daily restaurant operations on shift, ensuring safety, quality, and brand standards while delivering fast, friendly service. This leadership role directs crew, monitors service speed and accuracy, and coaches staff to maintain a welcoming, clean environment across drive-thru, counter, kiosk, mobile orders, and curbside.

The role emphasizes food safety, time/temperature controls, and adherence to cash-handling and security procedures, while managing

Qualifications

• Oversee daily restaurant operations during assigned shifts.
• Ensure food safety, proper handwashing, time/temperature controls and cleanliness.
• Lead and coach shift team, assign roles, and manage floor operations.
• Monitor quality of service, speed, accuracy, and hospitality.
• Communicate with General Manager about shift performance and issues.

Responsibilities

• Direct crew members and manage floor operations to deliver fast, friendly, and accurate service.
• Enforce brand standards and operational compliance across all channels.
• Monitor and address guest concerns, incidents, and safety procedures.
• Control labor deployment and monitor waste to protect company assets.
• Provide real-time feedback and develop team members for improved performance.

Job description

McDonald’s Certified Swing Manager oversees daily restaurant operations on shift, ensuring safety, quality, and brand standards while delivering fast, friendly service. This leadership role directs crew, monitors service speed and accuracy, and coaches staff to maintain a welcoming, clean environment across drive-thru, counter, kiosk, mobile orders, and curbside.

The role emphasizes food safety, time/temperature controls, and adherence to cash-handling and security procedures, while managing