Evening Roadside Dispatch Coordinator

Saia; Johns Creek (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Saia is seeking a dispatcher to coordinate prompt resolution of equipment breakdowns and support drivers during critical incidents. You'll field calls, document events, dispatch service providers, review repair estimates, and audit invoices to ensure cost efficiency.

Ideal candidates have a Bachelor's degree in logistics or related field, 2+ years in transportation or dispatch, and strong MS Office skills, plus familiarity with automotive concepts and call-center environments.

Qualifications

• Bachelor’s degree in logistics or a related field.
• 2+ years of transportation, logistics, dispatch, or related experience.
• Knowledge of general automotive and heavy-duty maintenance concepts and call center environments.
• Proficiency in Microsoft Office.

Responsibilities

• Responds promptly to all emergency roadside assistance requests related to tires, mechanical issues, and equipment.
• Supports drivers during the breakdown process and addresses concerns.
• Coordinates dispatch of service providers for emergency breakdowns, optimizing response times.
• Assesses and prioritizes incoming requests based on urgency.
• Acts as a liaison between vendors and internal departments to ensure effective collaboration.
• Monitors repair processes from the initial call to completion and provides timely updates to stakeholders.
• Reviews and approves repair estimates to ensure alignment with company standards and budgets.
• Audits vendor invoices and approves payments in line with service agreements.

Skills

Microsoft Office

Call center experience

Automotive knowledge

Education

Bachelor’s degree in logistics or related field

Job description

Saia is seeking a dispatcher to coordinate prompt resolution of equipment breakdowns and support drivers during critical incidents. You'll field calls, document events, dispatch service providers, review repair estimates, and audit invoices to ensure cost efficiency.

Ideal candidates have a Bachelor's degree in logistics or related field, 2+ years in transportation or dispatch, and strong MS Office skills, plus familiarity with automotive concepts and call-center environments.