Customer Care & Dispatch Coordinator

Saia Inc.; Deer Park (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

Saia Inc. in New York's Deer Park area seeks a Customer Service Dispatcher to support customers and terminal operations. You will handle inquiries, coordinate delivery schedules, and prepare dispatch documentation to keep service moving smoothly.

Ideal candidates have strong English communication, basic MS Office skills, and 2+ years in transportation or customer service. This role requires on-site work in a terminal environment with occasional extended hours during peak periods.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language to perform job duties and comply with regulations.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies problems, and takes corrective action to maintain quality.

Skills

Customer service experience

Transportation knowledge

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. in New York's Deer Park area seeks a Customer Service Dispatcher to support customers and terminal operations. You will handle inquiries, coordinate delivery schedules, and prepare dispatch documentation to keep service moving smoothly.

Ideal candidates have strong English communication, basic MS Office skills, and 2+ years in transportation or customer service. This role requires on-site work in a terminal environment with occasional extended hours during peak periods.