Roadside Assistance Coordinator

Saia; Johns Creek (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Saia is seeking a dispatcher to coordinate prompt resolution of equipment breakdowns and support drivers during critical incidents. You'll field calls, document events, dispatch service providers, review repair estimates, and audit invoices to ensure cost efficiency.

Ideal candidates have a Bachelor's degree in logistics or related field, 2+ years in transportation or dispatch, and strong MS Office skills, plus familiarity with automotive concepts and call-center environments.

Qualifications

• Bachelor’s degree in logistics or a related field.
• 2+ years of transportation, logistics, dispatch, or related experience.
• Knowledge of general automotive and heavy-duty maintenance concepts and call center environments.
• Proficiency in Microsoft Office.

Responsibilities

• Responds promptly to all emergency roadside assistance requests related to tires, mechanical issues, and equipment.
• Supports drivers during the breakdown process and addresses concerns.
• Coordinates dispatch of service providers for emergency breakdowns, optimizing response times.
• Assesses and prioritizes incoming requests based on urgency.
• Acts as a liaison between vendors and internal departments to ensure effective collaboration.
• Monitors repair processes from the initial call to completion and provides timely updates to stakeholders.
• Reviews and approves repair estimates to ensure alignment with company standards and budgets.
• Audits vendor invoices and approves payments in line with service agreements.

Skills

Microsoft Office

Call center experience

Automotive knowledge

Education

Bachelor’s degree in logistics or related field

Job description

5 pm-2 am Monday - Friday.

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You’ll see it in our commitment to our people, customers, and community. You’ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Coordinates prompt resolution of equipment breakdowns outside internal maintenance facilities by fielding calls, documenting events, dispatching service providers, and processing invoices. Provides support to drivers during critical breakdowns, focusing on maximizing equipment utilization and minimizing costs.

Major Tasks and Responsibilities

• Responds promptly to all emergency roadside assistance requests related to tires, mechanical issues, and equipment through phone and email, ensuring a professional resolution.

• Supports drivers during the breakdown process and addresses any concerns.

• Coordinates accurate and timely dispatch of service providers for emergency breakdowns, optimizing response times.

• Assesses and prioritizes incoming requests based on urgency to ensure optimal workflow management.

• Acts as a liaison between vendors and internal departments to ensure effective collaboration.

• Monitors repair processes from the initial call to completion and provides timely updates to stakeholders.

• Reviews and approves repair estimates to ensure alignment with company standards and budgets.

• Audits vendor invoices and approves payments in line with service agreements.

Preferred Qualifications

• Bachelor’s degree in logistics or a related field.

• 2+ years of transportation, logistics, dispatch, or related experience.

• Knowledge of general automotive and heavy-duty maintenance concepts and call center environments.

• Proficiency in Microsoft Office.

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.