ROAD SERVICE COORDINATOR | SECOND SHIFT

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

All Fleet Inc. is seeking a Second Shift Road Service Coordinator to join our Winthrop Harbor operations center. The role focuses on handling breakdown calls, gathering essential details, and coordinating mobile repair teams to restore service quickly.

If you excel in fast-paced customer service and communicate clearly, you can learn the dispatch tech side. This on-site position offers evenings and overnight handoffs to the next shift, with a strong emphasis on accuracy and timely updates.

Qualifications

• Must thrive in a fast-paced customer service environment.
• No trucking experience required.
• Willing to learn the technical side of dispatch.
• Strong communication with drivers and customers.
• Detail oriented with strong organizational skills.

Responsibilities

• Take breakdown calls from drivers and fleet customers
• Ask the right questions and document accurate information
• Coordinate mobile repair technicians
• Communicate status updates throughout the repair
• Monitor open jobs and address delays
• Support technicians in the field
• Confirm required photos, forms, notes, and documentation
• Make sure completed jobs are ready for invoicing
• Leave the overnight team with a complete and accurate handoff

Skills

Urgency

Accountability

Empathy

Clear communication

Organization

Attention to detail

Sound judgment

Consistent follow-through

Job description

BE THE PERSON WHO KEEPS EVERYTHING MOVING.

When a commercial truck is down, the driver needs help, the customer needs answers, and the technician needs accurate information.

The dispatcher connects all three.

All Fleet Inc. is hiring a Second Shift Road Service Coordinator for our Winthrop Harbor operations center.

No trucking experience? That is okay.

If you have excelled in a fast-paced customer service environment, we can teach you the technical side of dispatch.

WHAT YOU WILL DO

• Take breakdown calls from drivers and fleet customers
• Ask the right questions and document accurate information
• Coordinate mobile repair technicians
• Communicate status updates throughout the repair
• Monitor open jobs and address delays
• Support technicians in the field
• Confirm required photos, forms, notes, and documentation
• Make sure completed jobs are ready for invoicing
• Leave the overnight team with a complete and accurate handoff

THIS ROLE REQUIRES

• Urgency
• Accountability
• Empathy
• Clear communication
• Organization
• Attention to detail
• Sound judgment
• Consistent follow-through

The right person does not wait for a customer to become upset before providing an update. They do not assume someone else will handle a problem. They recognize what needs to happen and take action.

We care more about your operating standards than your previous job title.

If you are known for being dependable, professional, helpful, and calm under pressure, you could become an outstanding dispatcher.

SCHEDULE: Second Shift | 4:00 PM to 12:30 AM

LOCATION: On-site in Winthrop Harbor, IL