Evening Retail Lead - Customer Experience & Ops

Amazon; Lubbock (TX); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Benefits available

EAP

Mental Health Support

401(k) matching

Job summary

Amazon in Lubbock, TX is hiring a Retail Lead Associate (Reduced-Time) to support Customer Experience Operations. The role involves face-to-face customer service, leadership on the floor, and managing inventory with our systems.

Typical hours are 30–39 per week with shifts including evenings, weekends, and holidays. The position requires high school diploma and 18+ years of age, with starting pay of $18.05 per hour plus benefits.

Qualifications

• High school diploma or equivalent.
• Are 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Customer service

Leadership

Inventory management

Communication

Education

High school diploma

Job description

Amazon in Lubbock, TX is hiring a Retail Lead Associate (Reduced-Time) to support Customer Experience Operations. The role involves face-to-face customer service, leadership on the floor, and managing inventory with our systems.

Typical hours are 30–39 per week with shifts including evenings, weekends, and holidays. The position requires high school diploma and 18+ years of age, with starting pay of $18.05 per hour plus benefits.