Evening Resident Services Concierge

FirstService Residential; Tampa (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

FirstService Residential in Tampa seeks a personable resident services coordinator to connect residents with information and services, manage requests, and provide warm, professional assistance with strong interpersonal skills. The ideal candidate has 5+ years in hospitality, excellent written and verbal communication, and proficiency with Word, Excel, and email.

Multilingual abilities are desirable; candidates should be organized, detail oriented, and capable of coordinating dining, tours,

Qualifications

• Requires high school diploma or equivalent; college courses in business or hospitality desirable.
• 5+ years of experience in the hospitality industry.
• Strong written and verbal communication skills.
• Proficiency with Word, Excel, and email.
• Multilingual abilities are desirable.

Responsibilities

• Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens resident messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Plans and coordinates dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Organizes social events and event planning and arranges services.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication skills

Interpersonal skills

Multilingual

Organizational skills

Education

High school diploma or equivalency

College level courses in Business or Hospitality

Tools

Word

Excel

Email

Job description

FirstService Residential in Tampa seeks a personable resident services coordinator to connect residents with information and services, manage requests, and provide warm, professional assistance with strong interpersonal skills. The ideal candidate has 5+ years in hospitality, excellent written and verbal communication, and proficiency with Word, Excel, and email.

Multilingual abilities are desirable; candidates should be organized, detail oriented, and capable of coordinating dining, tours,