Overnight Resident Concierge

FirstService Residential; Florida; On-site; USD 25,000 - 28,000; Full time

Job summary

FirstService Residential in the United States is seeking a resident services specialist who delivers information and personal services to residents. You will be self-motivated, outgoing, and detail-oriented with excellent interpersonal, communication, and organizational skills to assist residents in daily needs.

Responsibilities include identifying resident needs, managing messages, arranging services from dining to events, coordinating vendor access, planning itineraries, and maintaining

Qualifications

• High school diploma or equivalency preferred.
• College level courses with concentration in Business or Hospitality desirable.
• Five or more years’ experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Word, Excel spreadsheets, and e-mail proficiency.
• Multilingual ability is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Organizes social events and event planning and arranges services.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication skills

Interpersonal skills

Microsoft Word

Microsoft Excel

Email

Multilingual

Written communication

Education

High school diploma or equivalency

College courses in Business or Hospitality

Tools

Microsoft Word

Microsoft Excel

Email client

Job description

FirstService Residential in the United States is seeking a resident services specialist who delivers information and personal services to residents. You will be self-motivated, outgoing, and detail-oriented with excellent interpersonal, communication, and organizational skills to assist residents in daily needs.

Responsibilities include identifying resident needs, managing messages, arranging services from dining to events, coordinating vendor access, planning itineraries, and maintaining