Resident Services (Overnight - Security) - Weekends Only

Experience Senior Living LLC.; Angel Run (FL); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

STD/LTD

Life and voluntary life insurance

401k with employer matching

Paid holidays

Up to 20 days PTO

Résumé du poste

The Gallery Tampa by Experience Senior Living LLC is opening with October 2026 move-ins. We seek a Resident Services Associate for overnight shifts (11pm–7am, Sat/Sun). You will provide hospitality excellence from day one, serve as a main contact for residents and families, and coordinate services to ensure a memorable experience.

Key duties include greeting residents, managing transportation, answering inquiries, and supporting event coordination while upholding safety and service standards.

Qualifications

• Experience as a Concierge or in a customer service role preferred.
• 1–2 years working with seniors preferred.
• Ability to communicate verbally, in writing, and through pictures when necessary.

Responsabilités

• Serves as a point of contact for residents, families, guests, vendors, and staff.
• Provides a positive, memorable level of service “who the customer is.”
• Understands needs/concerns and offers personalized solutions.
• Answers calls within 3 rings and routes accordingly.
• Takes detailed messages with essential contact details and timely delivery to the right person.
• Coordinates services (dry cleaning, deliveries, reservations, transportation) and follows up for satisfaction.
• Welcomes new residents and families, sharing concierge services information.
• Manages transportation schedules and writer confirmations to ensure smooth experiences.
• Liaises between culinary and guest meal reservations for coordinated dining.

Connaissances

Concierge experience

Customer service

Seniors care experience

Verbal and written communication

Time management

Professionalism

Description du poste

The Experience Senior Living team is excited to announce the upcoming grand opening of The Gallery Tampa, with our first resident move-ins anticipated in October 2026!

We're beginning the search for exceptional team members who are passionate about hospitality, service, and creating an extraordinary resident experience from day one. This is a unique opportunity to play a key role in launching one of the premier luxury senior living communities in the Tampa market!

We are looking for a Resident Services Associate to join our amazing team!

Shift:

Overnights, 11pm-7am - Saturday and Sunday only

Responsibilities:

• Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff.
• Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable.
• Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions.
• Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate.
• Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner.
• Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactory
• Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community.
• Answers questions and directs appropriately to nearby community resources.
• Coordinates the community’s transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer. Provide written confirmation to all parties to ensure a smooth and pleasant experience.
• Serves as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience.
• Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year.
• Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs.
• Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations.
• Receive and sort incoming mail. Deliver mail as appropriate.
• Receive and log all packages that arrive at the community.
• May perform other duties as assigned.

• Experience as a Concierge, or experience in a customer service role is preferred.
• One (1) to two (2) years of working with seniors preferred.
• Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving.
• Ability to communicate verbally, in writing, and through pictures when necessary.
• Able to exude confidence and patience with all interactions.
• Ability to manage time efficiently.
• Able to operate standard office equipment.
• Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.
• The position may require driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.
• Able to think creatively and independently to meet worthwhile objectives.
• Able to be innovative to create and generate solutions.
• Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.
• Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.
• Able to relate to routine operations in a manner that is consistent with existing solutions to problems.
• Able to work with people in such a manner to support the company’s culture, work in a team setting to accomplish goals and get results.
• Expected to be punctual, neat, clean, and professional in appearance.
• Ability to work varied schedules to include weekends, evenings, and holidays.

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Background Screening Requirement

Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements here: https://info.flclearinghouse.com