Evening Pet Care Front Desk Specialist

VCA Animal Hospitals, Inc; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative for a late-shift role. You will be the face of the practice, greeting clients, guiding pets to exam rooms, and handling phone communications with a focus on outstanding service.

Responsibilities include scheduling, follow-ups, explaining fees, processing payments, and advising clients on pet care. Must be available weekends/holidays and comfortable working until midnight in a fast-paced veterinary environment.

Qualifications

• Must be available to work weekends and some holidays.
• Late shift position; must be able to work until midnight.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative for a late-shift role. You will be the face of the practice, greeting clients, guiding pets to exam rooms, and handling phone communications with a focus on outstanding service.

Responsibilities include scheduling, follow-ups, explaining fees, processing payments, and advising clients on pet care. Must be available weekends/holidays and comfortable working until midnight in a fast-paced veterinary environment.