Receptionist

Pet Services of Washington, P.S.; Florida; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical and dental

Vision care

Pet care discounts

401(k)

Paid vacation/sick days

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative for a late shift. The role focuses on greeting clients, guiding pets to exam rooms, scheduling appointments, and handling payments. You’ll also promote products and services, educate clients on basic pet care, and maintain medical records.

The position requires weekend/holiday availability and a midnight finish. We offer a comprehensive benefits package and a team-driven environment where service quality and client

Qualifications

• Experience as a Client Service Representative is desirable.
• Strong communication and interpersonal skills are essential.
• Ability to guide clients and their pets to exam rooms and explain services.

Responsibilities

• Greet visitors and manage front-desk interactions.
• Schedule and confirm appointments.
• Present and explain fees, processing payments.
• Educate clients on pet care and products.
• Maintain medical records and correspondence.
• Keep the facility clean and organized, inside and outside.
• Assist with follow-ups and outreach to clients.

Skills

Customer service

Front-desk

Appointment scheduling

Payments processing

Job description

Client Service Representative: LATE SHIFT

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

MUST BE AVAILABLE TO WORK WEEKENDS AND SOME HOLIDAYS.

This is a late shift position. Must be able to work until midnight.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).