Evening Patient Access Supervisor — Lead Front Desk Team

Trinity Health Corp.; City of Albany (NY); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Competitive pay

Shift differential

Paid time off

Benefits package

Tuition reimbursement

Career advancement

Leadership development

Mission-driven culture

Job summary

St. Peter's Hospital is seeking a Patient Access Supervisor for the Full-Time Evening Shift. You will lead the Front Door of patient care, overseeing registrations, admissions, and financial clearance with a focus on a seamless patient experience.

Join a Magnet Hospital where you mentor teams, drive service excellence, and partner with leaders to improve processes. Certification within 1 year is encouraged.

Qualifications

• Leadership experience in patient access or front desk operations.
• Strong communication and collaboration with clinical teams.
• Customer-service oriented with focus on patient experience.
• Willingness to obtain recommended certifications within 1 year.

Responsibilities

• Oversee daily Patient Access operations across the hospital.
• Lead and develop a team for registrations, admissions, and financial clearance.
• Ensure compassionate service and efficient first impressions.
• Monitor registration quality and performance metrics.
• Collaborate with leaders to improve processes and patient satisfaction.
• Coach staff and maintain a positive work environment.
• Resolve patient and staff concerns professionally.

Skills

Leadership

Customer service

Communication

Team development

Problem solving

Education

High School Diploma or equivalent

Associate degree preferred

Job description

St. Peter's Hospital is seeking a Patient Access Supervisor for the Full-Time Evening Shift. You will lead the Front Door of patient care, overseeing registrations, admissions, and financial clearance with a focus on a seamless patient experience.

Join a Magnet Hospital where you mentor teams, drive service excellence, and partner with leaders to improve processes. Certification within 1 year is encouraged.