Patient Access Associate - Full-Time, Rotating Shift

Trinity Health Corp.; City of Albany (NY); On-site; USD 24,000 - 31,000; Full time

Job summary

St. Peter's Hospital, part of Trinity Health Corp, is seeking a Patient Access Representative I to join our team on a full-time, rotating shift.

You will greet patients, collect demographics and insurance information, and help navigate the admission process with compassion. You will work across multiple systems, verify insurance, discuss financial responsibilities, and coordinate with clinical staff to ensure smooth patient care.

Qualifications

• Strong communication, problem-solving, and organizational skills required.
• Ability to multitask in a fast-paced healthcare environment.
• Comfortable using multiple computer applications and learning new systems.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and compassion.
• Register patients for outpatient and inpatient services with accurate demographics and insurance information.
• Verify insurance coverage, explain benefits, and obtain necessary authorizations.
• Collect patient payments and discuss financial responsibilities clearly.
• Collaborate with physicians' offices, clinical staff, and other departments for seamless care.
• Utilize multiple computer systems to manage patient information and support workflow.
• Research and analyze information to resolve registration and insurance issues quickly.
• Contribute to process improvement initiatives to enhance patient experience and operations.

Skills

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Job description

St. Peter's Hospital, part of Trinity Health Corp, is seeking a Patient Access Representative I to join our team on a full-time, rotating shift.

You will greet patients, collect demographics and insurance information, and help navigate the admission process with compassion. You will work across multiple systems, verify insurance, discuss financial responsibilities, and coordinate with clinical staff to ensure smooth patient care.