ER Patient Access Lead - Evening Shift

Stony Brook University Medical Center; Stony Brook (NY); On-site; USD 62,000 - 75,000; Full time

Job summary

Stony Brook Medicine is seeking a Patient Access Team Lead for the Emergency Room (Evenings 3p-11p). The role forefronts supervision of registration staff, ensuring accurate demographics and financial information, with emphasis on efficient patient throughput and compliance with workflows.

The ideal candidate has an associate degree with healthcare access experience or equivalent, strong leadership and communication, and proficiency with EMR systems.

Qualifications

• Associate's degree with two years working experience in patient access or medical/hospital registration.
• Or four years of demonstrated experience in patient access or related patient-facing, customer service healthcare or a revenue cycle role.
• Leadership, communication, computing, and multi-tasking skills.
• Ability to work with customers under stress (sick patients and distressed family members).

Responsibilities

• Serves as registration super-user and shift lead in the Emergency Department to support registration protocols.
• Expedite registration functions according to priorities and department needs.
• Assist supervisor with monitoring staff work and on-the-job training as appropriate.
• Monitor staff registration time, eligibility verification, co-pay collection, and efficiency via hourly rounding.
• Complete patient registrations in real time and verify coverage eligibility and patient cost share at point of service.

Skills

Leadership

Communication

Customer Service

Multitasking

Interpersonal skills

Education

Associate's degree

Tools

EMR systems

Job description

Stony Brook Medicine is seeking a Patient Access Team Lead for the Emergency Room (Evenings 3p-11p). The role forefronts supervision of registration staff, ensuring accurate demographics and financial information, with emphasis on efficient patient throughput and compliance with workflows.

The ideal candidate has an associate degree with healthcare access experience or equivalent, strong leadership and communication, and proficiency with EMR systems.