ER Patient Access Lead - Evenings (3p-11p)

Stony Brook University; Stony Brook (NY); On-site; USD 62,000 - 75,000; Full time

Job summary

Stony Brook Medicine's Patient Access Services seeks a Team Lead for the Emergency Room evening shift (3p-11p). You will assist the Supervisor, dispatch staff, and ensure accurate demographic and financial information is collected at point of service while maintaining confidentiality.

Responsibilities include supervising registration flow, monitoring time metrics, and coordinating with multi-disciplinary teams to optimize patient throughput.

Qualifications

• Associate's degree with two years working experience in patient access services, medical or hospital registration.
• Or in lieu of degree, at least four years of demonstrated experience in patient access or related patient-facing, customer service healthcare or a revenue cycle role.

Responsibilities

• Serves as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multi-disciplinary colleagues in registration protocols and process flows.
• Expedites registration functions according to priorities (shortest LOS, acuity, etc.).
• Assists a supervisor in monitoring staff work efforts to ensure registrations are completed prior to discharge.
• Monitors staff registration and financial screening time, eligibility verification, and co-pay collection.
• Completes patient registrations in real time and determines patient cost share using electronic systems.

Skills

Leadership

Communication skills

Customer service

Stress management

Education

Associate's degree with 2 years patient access experience

Tools

EMR systems

Billing systems

Accounts receivable software

Job description

Stony Brook Medicine's Patient Access Services seeks a Team Lead for the Emergency Room evening shift (3p-11p). You will assist the Supervisor, dispatch staff, and ensure accurate demographic and financial information is collected at point of service while maintaining confidentiality.

Responsibilities include supervising registration flow, monitoring time metrics, and coordinating with multi-disciplinary teams to optimize patient throughput.