Patient Access Supervisor - Flexible Schedule & Leadership

St. Vincent's Hospital Westchester; City of Yonkers (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

St. Vincent's Hospital Westchester is seeking a Patient Access Supervisor to oversee daily patient access operations including registration, scheduling, insurance verification, and financial clearance.

You will supervise Patient Access Representatives in the ED, Admitting, and Ambulatory Surgery areas, ensuring accurate data capture and contributing to process improvements to enhance patient experience and revenue cycle performance.

Qualifications

• Associate or Bachelor’s degree in healthcare administration or related field.
• 3–5 years of experience in healthcare patient access, registration, scheduling, insurance verification, or revenue cycle operations.
• Previous leadership experience preferred.
• Strong knowledge of insurance eligibility, authorizations, referrals, and healthcare registration processes.
• Experience with electronic health records (EHR) and patient registration/scheduling systems.
• Strong communication, organizational, problem-solving, and leadership skills.
• Ability to handle confidential information and work effectively in a fast-paced healthcare environment.

Responsibilities

• Supervise, train, coach, and evaluate Patient Access Representatives within the ED, Admitting and Ambulatory Surgery areas.
• Oversee handling weekday and weekend team schedules, PTO requests, call outs and coverage functions.
• Develop staff schedules and ensure appropriate daily and weekend coverage. Manage OT accordingly. Handle PTO requests (both advance and last minute).
• Oversee patient registration, scheduling, insurance verification, eligibility, authorization, and financial clearance processes.
• Ensure accurate collection and documentation of demographic, insurance, and financial information is obtained.
• Work with Director to monitor departmental productivity, quality, accuracy, and compliance metrics.
• Work with Director to identify workflow issues and implement process improvements to increase efficiency and reduce registration or billing errors.
• Maintain a professional, service-oriented environment focused on patient satisfaction and operational excellence.

Skills

Leadership

Staff coaching

Communication

Problem-solving

EHR systems

Education

Associate or Bachelor's degree in healthcare administration

Job description

St. Vincent's Hospital Westchester is seeking a Patient Access Supervisor to oversee daily patient access operations including registration, scheduling, insurance verification, and financial clearance.

You will supervise Patient Access Representatives in the ED, Admitting, and Ambulatory Surgery areas, ensuring accurate data capture and contributing to process improvements to enhance patient experience and revenue cycle performance.