Supervisor Patient Access – St. Peter's Hospital

Trinity Health Corp.; City of Albany (NY); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Competitive pay

Shift differential

Paid time off

Benefits package

Tuition reimbursement

Career advancement

Leadership development

Mission-driven culture

Job summary

St. Peter's Hospital is seeking a Patient Access Supervisor for the Full-Time Evening Shift. You will lead the Front Door of patient care, overseeing registrations, admissions, and financial clearance with a focus on a seamless patient experience.

Join a Magnet Hospital where you mentor teams, drive service excellence, and partner with leaders to improve processes. Certification within 1 year is encouraged.

Qualifications

• Leadership experience in patient access or front desk operations.
• Strong communication and collaboration with clinical teams.
• Customer-service oriented with focus on patient experience.
• Willingness to obtain recommended certifications within 1 year.

Responsibilities

• Oversee daily Patient Access operations across the hospital.
• Lead and develop a team for registrations, admissions, and financial clearance.
• Ensure compassionate service and efficient first impressions.
• Monitor registration quality and performance metrics.
• Collaborate with leaders to improve processes and patient satisfaction.
• Coach staff and maintain a positive work environment.
• Resolve patient and staff concerns professionally.

Skills

Leadership

Customer service

Communication

Team development

Problem solving

Education

High School Diploma or equivalent

Associate degree preferred

Job description

Employment Type:Full timeShift:Evening ShiftDescription:

Supervisor - Patient Access

St. Peter's Hospital

Full-Time Evening Shift

Lead the Front Door of Exceptional Patient Care

Are you a professional individual with a passion for leadership, customer service, and operational excellence? Join us at St. Peter's Hospital, a nationally recognized Magnet Hospital, where you'll have the opportunity to lead a dynamic Patient Access team and play a critical role in shaping the patient experience from the very first interaction.

As our Patient Access Supervisor, you'll oversee daily operations, support frontline teams, and ensure patients receive a seamless, compassionate, and efficient registration and financial clearance experience. If you're a collaborative leader who thrives in a fast-paced healthcare environment, we'd love to hear from you.

We're looking for a leader who

• Inspires and develops high-performing teams.
• Communicates effectively and builds strong relationships.
• Is passionate about improving both patient and colleague experiences.
• Embraces innovation, accountability, and continuous improvement.

Why St. Peter's Hospital?

At St. Peter's Health Partners, a member of Trinity Health, you'll be part of one of the nation's largest not-for-profit healthcare systems, serving communities with compassion, excellence, and respect.

What We Offer

• Competitive Pay and Shift Differentials
• Generous Paid Time Off
• Comprehensive Benefits Package
• Tuition Reimbursement and Career Advancement Opportunities
• Supportive Leadership and Professional Development
• A Mission-Driven Culture Focused on Patient Care and Community Service

Responsibilities

• Provide daily oversight and support for Patient Access operations across the hospital.
• Lead and develop a team responsible for registrations, admissions, emergency department registration, financial counseling, and bed assignment processes.
• Ensure patients receive an outstanding first impression through exceptional service and efficient workflows.
• Monitor registration quality, financial clearance activities, and operational performance metrics.
• Collaborate with department leaders to improve processes, enhance patient satisfaction, and achieve organizational goals.
• Coach, mentor, and support team members while fostering a positive, collaborative work environment.
• Help resolve patient, family, and staff concerns with professionalism and compassion.

Requirements

• High School Diploma or equivalent, Associate Degree preferred
• 2-3 years of Patient Access or Pre-Service experience.
• Previous supervisory, lead, or team leadership experience. Preferred experience in Patient Accounting or Healthcare Revenue Cycle
• Ability to obtain one of the following certifications within one year of hire:
  • HFMA CRCR
  • NAHAM CHAA
  • NAHAM CHAM

At St. Peter's Hospital, you'll do more than supervise operations, you'll help create exceptional experiences for patients and colleagues every day. Take the next step in your healthcare leadership career and become part of an organization where your contributions make a meaningful difference. Apply today and help shape the future of patient access excellence.

Pay range: $24.60-$36.90

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.