Evening Patient Access Specialist — Front Desk & ED

Cleveland Clinic; Ohio; On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Akron General is seeking a Patient Access Representative to pre-register and greet patients in the Emergency Department, verify information, and collect copays for diagnostic services. You will pre-register patients for outpatient services and help ensure a seamless access experience for patients, families, and physicians.

The role includes on-site EPIC training for two weeks followed by shift work (3pm–11pm) with every-other weekend and holiday.

Qualifications

• Minimum qualifications include a High School Diploma or GED and two years of customer-facing experience.
• Alternative pathways: Associate’s Degree with one year of experience or Bachelor’s Degree.
• Knowledge of medical terminology and ability to use multiple PC data systems.

Responsibilities

• Register patients and conduct face-to-face interviews to collect demographics, insurance, medical and financial information.
• Crosstrain to staff all patient access areas (front desk, admitting, ED, cash register).
• Serve as a Super User and trainer for new caregivers.

Skills

Customer service

Communication

Cash handling

Education

High School Diploma or GED

Associate's Degree

Bachelor’s Degree

Tools

Epic

Job description

Cleveland Clinic Akron General is seeking a Patient Access Representative to pre-register and greet patients in the Emergency Department, verify information, and collect copays for diagnostic services. You will pre-register patients for outpatient services and help ensure a seamless access experience for patients, families, and physicians.

The role includes on-site EPIC training for two weeks followed by shift work (3pm–11pm) with every-other weekend and holiday.