ED Patient Access Rep I – Registration & Cashier

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Fairview Hospital is seeking a Patient Access Representative for the Emergency Department to deliver an exceptional patient experience from arrival to discharge. You will handle registration, insurance eligibility and co‑payments, with opportunities to advance across nursing and other departments within the Cleveland Clinic system.

The role requires days 8:00 a.m.–5:30 p.m. with every other weekend and holiday rotations, and emphasizes teamwork, training, and Epic registration

Qualifications

• High school diploma or GED with two years in a customer-facing role, or an Associate’s/Bachelor’s degree with related experience.
• Knowledge of medical terminology to understand physician orders or course completion within one year.
• Basic PC software knowledge and ability to use multiple data systems.
• Ability to work confidently and efficiently in an emergency department setting.

Responsibilities

• Register patients and obtain demographics, insurance and payment information.
• Cross-train to staff all areas: front desk, admitting, ED, and cashier.
• Act as a resource for training of new team members and during new processes.
• Function as a Super User and assist in training new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Customer service exp

Education

High school diploma or GED

Associate’s Degree

Bachelor’s Degree

Job description

Cleveland Clinic Fairview Hospital is seeking a Patient Access Representative for the Emergency Department to deliver an exceptional patient experience from arrival to discharge. You will handle registration, insurance eligibility and co‑payments, with opportunities to advance across nursing and other departments within the Cleveland Clinic system.

The role requires days 8:00 a.m.–5:30 p.m. with every other weekend and holiday rotations, and emphasizes teamwork, training, and Epic registration