Patient Access Representative - AGP

Cleveland Clinic; Ohio; On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Akron General is seeking a Patient Access Representative to pre-register and greet patients in the Emergency Department, verify information, and collect copays for diagnostic services. You will pre-register patients for outpatient services and help ensure a seamless access experience for patients, families, and physicians.

The role includes on-site EPIC training for two weeks followed by shift work (3pm–11pm) with every-other weekend and holiday.

Qualifications

• Minimum qualifications include a High School Diploma or GED and two years of customer-facing experience.
• Alternative pathways: Associate’s Degree with one year of experience or Bachelor’s Degree.
• Knowledge of medical terminology and ability to use multiple PC data systems.

Responsibilities

• Register patients and conduct face-to-face interviews to collect demographics, insurance, medical and financial information.
• Crosstrain to staff all patient access areas (front desk, admitting, ED, cash register).
• Serve as a Super User and trainer for new caregivers.

Skills

Customer service

Communication

Cash handling

Education

High School Diploma or GED

Associate's Degree

Bachelor’s Degree

Tools

Epic

Job description

Join Cleveland Clinic Akron General's Green Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergencycareand specialty services along with Lifestyles, a medically based fitness program and facility.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patientsin the Emergency Department, verifyinformationand collect copays for diagnostic services and pre-register patients for outpatient services. Your role is essential to ensuring a seamless model of access for patients, physicians and family membersandsettingthe tone for howtheirvisit to the Emergency Department goes.

A caregiver in this position works3pm - 11pm including every other weekend and every other holiday.

*Please note that if you are selected, you will need to attend a 2-week EPIC training starting on your first day. The training is Monday-Friday from 8:00AM – 4:30PM on-site at Green Health and Wellness. You will need to attendall daysof this training. Once the training is complete, you will then startworkon your assigned schedule/shift.In order tobe considered, you will need to acknowledge that you are able to attend the full duration of thetraining.*

A caregiver who excels in this role will:

• Perform registration andcompletean accurateface-to-faceinterview to obtain demographic, insurance,medicaland financial information.

• Crosstrain tostaffall areas of patient access, such as front desk, admitting office,EDand cash register.

• Function as a Super User and act as a resource fortraining ofnew caregivers.

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in a customer facing rolewithinperson or phone contact

• ORanAssociate’s Degreeand one year of experience

• ORaBachelor’s Degree

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

• Basic PC software application knowledge and ability to use multiple data systems

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).