Emergency Department Patient Access Specialist

ccf; Cleveland (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Cleveland Clinic Health System invites applications for a Patient Access Representative at the Main Campus in Cleveland. This role handles registration, insurance eligibility, and co-payment collection in the Emergency Department, ensuring a smooth patient flow from entry to discharge.

The position requires strong communication, accuracy, and the ability to work nights with a rotating shift. Opportunities exist to grow within a leading healthcare organization.

Qualifications

• Minimum qualifications include a high school diploma or GED with customer-facing experience.
• Knowledge of medical terminology to understand physician orders or coursework completed within one year.
• Basic PC software ability and use of multiple data systems; strong communication skills.

Responsibilities

• Register patients and collect demographics, insurance, and financial information.
• Crosstrain to staff front desk, admitting office, ED, and cash register areas.
• Train new team members and assist during new process implementations.
• Serve as Super User and train caregivers on systems and processes.
• Provide registration and cash collection access in Epic.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Medical terminology knowledge

PC software basics

Education

High School Diploma/GED

Associates degree

Bachelor's degree

Tools

Epic

Job description

Cleveland Clinic Health System invites applications for a Patient Access Representative at the Main Campus in Cleveland. This role handles registration, insurance eligibility, and co-payment collection in the Emergency Department, ensuring a smooth patient flow from entry to discharge.

The position requires strong communication, accuracy, and the ability to work nights with a rotating shift. Opportunities exist to grow within a leading healthcare organization.