Evening Patient Access Specialist (Epic Training)

Cleveland Clinic; Dover (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Join Cleveland Clinic Union Hospital in Dover, OH as a Patient Access Representative. You will collect financial, insurance, medical, and demographic information at patient check-in and complete registrations, creating a positive first impression for diverse patient populations.

The role includes night hours from 2:00pm to 10:30pm with rotating weekends and holidays; EPIC training is conducted on-site for two weeks, after which you begin your assigned schedule.

Qualifications

• High School Diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's degree.
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.
• Basic PC software knowledge and ability to use multiple data systems.
• Excellent communication, organizational and interpersonal skills.

Responsibilities

• Register patients and collect demographics, insurance, medical and financial information.
• Crosstrain to staff all areas of patient access (front desk, admitting, ED, cash register).
• Serve as a Super User and train new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Basic PC software knowledge

Education

High School Diploma or GED

Associate's Degree

Bachelor's degree

Job description

Join Cleveland Clinic Union Hospital in Dover, OH as a Patient Access Representative. You will collect financial, insurance, medical, and demographic information at patient check-in and complete registrations, creating a positive first impression for diverse patient populations.

The role includes night hours from 2:00pm to 10:30pm with rotating weekends and holidays; EPIC training is conducted on-site for two weeks, after which you begin your assigned schedule.