Emergency Department Patient Access Specialist

Cleveland Clinic; Mayfield Heights (OH); On-site; USD 22,000 - 34,000; Full time

Job summary

Cleveland Clinic Hillcrest Hospital in Mayfield Heights is seeking a Patient Access Representative to provide efficient registration and patient flow in the Emergency Department. You will handle insurance eligibility, collect co-pays, and guide patients through self-screening and scheduling, with on-site EPIC training and opportunities to grow within the system.

Caregivers hired for Hillcrest may float to Mentor Hospital as staffing needs arise, with multiple part-time and full-time openings on

Qualifications

• High school diploma or GED required; customer-facing experience preferred.
• Knowledge of medical terminology to understand physician orders.
• Basic PC software skills and ability to use multiple data systems.

Responsibilities

• Register patients and collect demographics, insurance and payment information.
• Cross-train to staff all patient access areas (front desk, admitting, ED, cash register).
• Act as a Super User and train new caregivers.

Skills

Customer service

Medical terminology

PC software

Education

High school diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic EHR

Job description

Cleveland Clinic Hillcrest Hospital in Mayfield Heights is seeking a Patient Access Representative to provide efficient registration and patient flow in the Emergency Department. You will handle insurance eligibility, collect co-pays, and guide patients through self-screening and scheduling, with on-site EPIC training and opportunities to grow within the system.

Caregivers hired for Hillcrest may float to Mentor Hospital as staffing needs arise, with multiple part-time and full-time openings on