Evening Patient Access Specialist - Epic Training Included

Cleveland Clinic; Stow (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic in Stow, OH seeks a Patient Access Representative to welcome patients and gather demographics, insurance and payment information, while ensuring accurate registration and cash handling. You will cross-train across front desk, admitting, ED and cash register areas and serve as a Super User to train new staff.

Two weeks of EPIC training, 8:00 a.m. to 4:30 p.m., onsite at Stow Health and Wellness, are required.

Qualifications

• High School Diploma/GED and two years of experience in a customer-facing role.
• OR Associate’s Degree and one year of experience.
• OR Bachelor’s Degree.
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.
• Basic PC software application knowledge and ability to use multiple data systems.
• Excellent communication, organizational and interpersonal skills.

Responsibilities

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Medical terminology knowledge

Basic PC software knowledge

Education

High School Diploma/GED + 2 years customer-facing experience

Associate’s Degree + 1 year experience

Bachelor’s Degree

Job description

Cleveland Clinic in Stow, OH seeks a Patient Access Representative to welcome patients and gather demographics, insurance and payment information, while ensuring accurate registration and cash handling. You will cross-train across front desk, admitting, ED and cash register areas and serve as a Super User to train new staff.

Two weeks of EPIC training, 8:00 a.m. to 4:30 p.m., onsite at Stow Health and Wellness, are required.