Evening Patient Access Specialist

UNC Health; Butner (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Butner, NC is seeking a patient access professional to ensure accurate registration in ADT and related systems. The role handles insurance verification, demographics, scheduling, and upfront collections.

The evening shift runs 3:00 PM–11:30 PM onsite, with 40 hours weekly, and requires a high school diploma or GED plus two years of customer service or clerical experience.

Qualifications

• High School Diploma or GED required.
• Two years of customer service or clerical experience required.

Responsibilities

• Verify and update key ADT information (insurance verification, demographics) to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedule all new and follow-up patient appointments; reschedule cancellations when possible and inform providers as needed.
• Complete governmental, regulatory, financial, and contractual forms per procedure; ensure documents are scanned to the correct location.
• Use price estimation tool to provide accurate estimates to patients during registration.
• Meet upfront collections targets including deposits, estimated amounts due, co-pays, and/or prior balances.
• Participate in departmental QA by using system work queues and minimizing errors.

Skills

Customer service

Clerical

Education

High School Diploma or GED

Tools

ADT system

Price estimation tool

Job description

UNC Health in Butner, NC is seeking a patient access professional to ensure accurate registration in ADT and related systems. The role handles insurance verification, demographics, scheduling, and upfront collections.

The evening shift runs 3:00 PM–11:30 PM onsite, with 40 hours weekly, and requires a high school diploma or GED plus two years of customer service or clerical experience.