Patient Access Intake Specialist

UNC Health; Butner (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Butner, NC is seeking a patient access professional to ensure accurate registration in ADT and related systems. The role handles insurance verification, demographics, scheduling, and upfront collections.

The evening shift runs 3:00 PM–11:30 PM onsite, with 40 hours weekly, and requires a high school diploma or GED plus two years of customer service or clerical experience.

Qualifications

• High School Diploma or GED required.
• Two years of customer service or clerical experience required.

Responsibilities

• Verify and update key ADT information (insurance verification, demographics) to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedule all new and follow-up patient appointments; reschedule cancellations when possible and inform providers as needed.
• Complete governmental, regulatory, financial, and contractual forms per procedure; ensure documents are scanned to the correct location.
• Use price estimation tool to provide accurate estimates to patients during registration.
• Meet upfront collections targets including deposits, estimated amounts due, co-pays, and/or prior balances.
• Participate in departmental QA by using system work queues and minimizing errors.

Skills

Customer service

Clerical

Education

High School Diploma or GED

Tools

ADT system

Price estimation tool

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

• This position is Monday-Friday, 3pm-11:30pm, at UNC Youth Behavioral Hospital, PFE Med Center Arrival Services.

Summary

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Other information:

Education Requirements

• High School Diploma or GED

Professional Experience Requirements:

• Require two (2) years of customer service and/or clerical experience

Job Details

• Legal Employer: NCHEALTH
• Entity: Shared Services
• Organization Unit: PFE Med Center Arrival Services
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $19.12 - $27.17 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Evening Job
• Location of Job: Butner:NC:27509
• Exempt From Overtime: Exempt: No
• This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.