Patient Access & Scheduling Specialist

UNC Health; Lenoir (NC); On-site; USD 24,000 - 34,000; Part time

Job summary

UNC Health in North Carolina is seeking a Patient Access professional to ensure ADT data accuracy and timely documentation across clinical information systems in the Lenoir area. This role emphasizes accurate insurance verification, demographic data, and efficient patient processing.

This position will schedule all new and follow-up appointments, manage cancellations, and ensure forms are completed and filed correctly.

Qualifications

• Two (2) years of customer service and/or clerical experience.
• High School Diploma or GED.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required.
• Attempts to reschedule cancellations whenever possible.
• Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure.
• Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections.
• Utilizes system work queues as a daily part of the registration process to minimize errors.

Skills

Customer Service

Clerical Skills

Education

High School Diploma or GED

Job description

UNC Health in North Carolina is seeking a Patient Access professional to ensure ADT data accuracy and timely documentation across clinical information systems in the Lenoir area. This role emphasizes accurate insurance verification, demographic data, and efficient patient processing.

This position will schedule all new and follow-up appointments, manage cancellations, and ensure forms are completed and filed correctly.