Patient Access Specialist – Night Shift

UNC REX Healthcare; Patton Park (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pardee UNC Health Care is seeking a Patient Access Representative I to be the first point of contact for patients, registering patients for services and guiding them into the care system. This full-time, on-site role emphasizes friendly, accurate intake and strong customer service.

The position requires verifying patient identities, updating demographics and insurance details, and explaining billing and coverage.

Qualifications

• High school diploma or GED equivalent.
• Experience performing in a customer service capacity.
• Experience working in a business system, such as an EMR POS or inventory system.
• Experience or formal instruction in the use of medical terminology.
• Experience working with one or more EMR system.

Responsibilities

• Greets and incorporates patients and families into our system of care, ensuring positive customer service through demonstration of a caring, professional, and helpful disposition.
• Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information.
• Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards.
• Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services
• Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable, uses and explains price estimation tool to provide best accurate financial obligations to patients.
• Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance
• May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients
• Ability to work onsite and travel in a reliable vehicle between assigned locations with predictable, reliable, and prompt attendance.

Education

High school diploma or GED

Tools

EMR system

POS system

Inventory system

Job description

Pardee UNC Health Care is seeking a Patient Access Representative I to be the first point of contact for patients, registering patients for services and guiding them into the care system. This full-time, on-site role emphasizes friendly, accurate intake and strong customer service.

The position requires verifying patient identities, updating demographics and insurance details, and explaining billing and coverage.