Patient Access Specialist I - Night Shift

UNC Health Care; Patton Park (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Pardee UNC Health Care in North Carolina is hiring a Patient Access Representative I. The role handles patient registration, verifies identities, explains insurance details, and guides patients through the care system while ensuring accurate data entry.

The position requires strong customer service, familiarity with EMR/POS systems, and willingness to work onsite with 40 hours per week in night shift schedules.

Qualifications

• Experience in a customer service setting.
• Experience using business systems such as EMR/POS or inventory systems.

Responsibilities

• Greet patients and guide them into the care system.
• Verify patient identities and update demographic and insurance data in the EMR.
• Explain health insurance coverage, benefits, and related documents.
• Schedule patients and direct them to services as needed.
• Collect co-pays, deposits, and outstanding balances with price estimation tools.
• Assist patients with forms for regulatory requirements.
• Support adjacent tasks like switchboard or inventory in the area.
• Work onsite with predictable attendance across assigned locations.

Skills

Customer service experience

Education

High school diploma or GED

Tools

EMR system

POS system

Job description

Pardee UNC Health Care in North Carolina is hiring a Patient Access Representative I. The role handles patient registration, verifies identities, explains insurance details, and guides patients through the care system while ensuring accurate data entry.

The position requires strong customer service, familiarity with EMR/POS systems, and willingness to work onsite with 40 hours per week in night shift schedules.