Patient Access & Registration Specialist

UNC REX Healthcare; North Carolina; On-site; USD 26,000 - 37,000; Full time

Job summary

UNC REX Healthcare in Smithfield, NC is seeking a Patient Access Clerk to ensure accurate patient information and processing in ADT and related systems. You will verify demographics, insurance details, and scheduling while meeting timeliness goals.

Hours are Monday–Friday, 7:30am–4:00pm. Requires at least a high school diploma and 2 years of customer service or clerical work. Onsite position with opportunities to contribute to front-desk quality and revenue protection.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Require two (2) years of customer service and/or clerical experience.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Skills

Customer service

Clerical experience

Education

High school diploma or GED

Job description

UNC REX Healthcare in Smithfield, NC is seeking a Patient Access Clerk to ensure accurate patient information and processing in ADT and related systems. You will verify demographics, insurance details, and scheduling while meeting timeliness goals.

Hours are Monday–Friday, 7:30am–4:00pm. Requires at least a high school diploma and 2 years of customer service or clerical work. Onsite position with opportunities to contribute to front-desk quality and revenue protection.