Outpatient Patient Access & Registration Specialist

UNC Health Care; Rocky Mount (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Nash UNC Health Care in Nash County, North Carolina, is seeking a Patient Access Intake Specialist to ensure timely, accurate registration for Emergency, Observation, Inpatient, and Outpatient classes while validating insurance and securing accounts.

Responsibilities include EMTLA-compliant handling of registrations, data accuracy in EPIC, POS collections, and clear communication with patients and families. Work is on-site per diem with standard 8-hour shifts.

Qualifications

• High School Diploma or GED (required).
• Associates or Bachelor's Degree in Arts/Business; coursework in medical terminology or medical insurance preferred.
• 2 years of experience in Healthcare/Medical-Admissions.
• 2–5 years of experience in hospital operations management and/or revenue cycle preferred.

Responsibilities

• 1. Verifies key registration information and performs insurance verification; completes demographics and MyChart validation.
• 2. Identifies complete outpatient physician orders, referrals, or posting sheets for scheduling and billing.
• 3. Uses system work queues to drive daily workflow and ensure compliance with government and contractual forms.
• 4. Correctly identifies patients using multiple identifiers and applies armband without delaying care.
• 5. Uses price estimation tools to provide accurate estimates to patients.
• 6. Processes payments (cash, check, money order, credit card) and reconciles cash drawer; achieves upfront collection targets.
• 7. Documents patient registration and demographics in the EPIC system to maximize billing accuracy.
• 8. Communicates with patients and families to provide information and support, adapting to age, language, and literacy needs.
• 9. Participates in QA activities and minimizes registration errors.
• 10. Completes regulatory documents and ensures proper filing and legibility.
• 11. Resolves daily registration issues and escalates when needed.
• 12. Adheres to policies and procedures; performs other duties as assigned.

Education

High School Diploma or GED

Associates or Bachelor's Degree in Arts/Business

Job description

Nash UNC Health Care in Nash County, North Carolina, is seeking a Patient Access Intake Specialist to ensure timely, accurate registration for Emergency, Observation, Inpatient, and Outpatient classes while validating insurance and securing accounts.

Responsibilities include EMTLA-compliant handling of registrations, data accuracy in EPIC, POS collections, and clear communication with patients and families. Work is on-site per diem with standard 8-hour shifts.