Onsite Patient Access & Registration Specialist

HAHHH; Leominster (MA); Hybrid; USD 31,000 - 56,000; Full time

Job summary

UMass Memorial Health in Leominster, MA is seeking an On-site Registration Representative to accurately register patients, verify insurance, collect patient liabilities, and coordinate appointments across radiology, labs, and ED. The role emphasizes high-volume data entry, excellent customer service, and teamwork in a fast-paced hospital setting.

The position requires a high school diploma or GED, proficiency with Windows, and 1–2 years of data entry or customer service experience.

Qualifications

• High school graduate or GED required.
• Associate Degree or certificate in Healthcare related field.
• Proficient data-entry skills with attention to detail.
• Must have computer skills that include use of Windows and the ability to navigate.
• Customer service skills both verbal and written; with a variety of internal and external customers.
• Ability to work in a high volume, team-oriented environment.
• English speaking, reading and writing skills.
• 1-2 years of data entry and/or customer service experience

Responsibilities

• Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Obtains and verifies workman’s compensation and automobile coverage when required.
• Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.
• Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection.
• Coordinates the provision of multiple services to patients.
• Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Performs Surgical Day admissions
• Performs bed control, transfers, discharges and admissions tasks
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• Assesses patients’ financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.

Skills

Data entry

Customer service

Windows navigation

English language

Attention to detail

Education

High school diploma or GED

Associate degree or healthcare certificate

Job description

UMass Memorial Health in Leominster, MA is seeking an On-site Registration Representative to accurately register patients, verify insurance, collect patient liabilities, and coordinate appointments across radiology, labs, and ED. The role emphasizes high-volume data entry, excellent customer service, and teamwork in a fast-paced hospital setting.

The position requires a high school diploma or GED, proficiency with Windows, and 1–2 years of data entry or customer service experience.