Night-Shift Patient Access Specialist

UMass Memorial Health; Marlborough (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Signing bonus eligibility

Onsite Marlborough training

Job summary

UMass Memorial Health in Marlborough, MA is seeking a Registration Clerk to support patient intake and revenue cycle processes. You will collect demographics and insurance information, verify coverages, schedule services, and assist with patient communications.

The role requires 1–2 years data entry experience, strong customer service and basic medical terminology. Candidates should have a High School Diploma; a healthcare/business degree is preferred.

Qualifications

• Minimum 1–2 years of data entry experience.
• Proficient data-entry skills with attention to detail.
• Must have computer skills that include use of Windows and the ability to navigate.
• Strong customer service skills both verbal and written; with a variety of internal and external customers.
• Demonstrated knowledge of medical terminology.
• Ability to work in a high volume, team-oriented environment.
• English speaking, reading and writing skills.

Responsibilities

• Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system.
• Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Follows up to correct discrepancies as required.
• Obtains and verifies workman's compensation and automobile coverage when required.
• Schedules and/or arrives Radiology, Lab, and basic ancillary service appointments.
• Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection.
• Coordinates the provision of multiple services to patients.
• Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Performs Surgical Day admissions.
• Performs bed control, transfers, discharges, and admissions tasks.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
• Maintains accurate and timely records, logs, files, and related information as required.
• Completes online death certificate registry.
• Receive and secure patient valuables.
• Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Skills

Data entry

Customer service

English proficiency

Medical terminology

Teamwork

Education

High School Diploma

Associate or Bachelor's Degree in Business or Healthcare

Tools

EPIC

Windows

Job description

UMass Memorial Health in Marlborough, MA is seeking a Registration Clerk to support patient intake and revenue cycle processes. You will collect demographics and insurance information, verify coverages, schedule services, and assist with patient communications.

The role requires 1–2 years data entry experience, strong customer service and basic medical terminology. Candidates should have a High School Diploma; a healthcare/business degree is preferred.