Evening Part-Time Front Desk Concierge - Guest Experience

CUSA, LLC; Bentonville (AR); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Snack/Drink Room

Employee Discounts

Job summary

CUSA, LLC is seeking a Front Desk Associate for the Rogers, AR property to warmly welcome guests and manage arrivals and departures in a fast-paced lobby. On the 3pm–11pm shift, you will check guests in/out, verify reservations, handle payments, and coordinate with housekeeping to keep rooms ready for the next guest.

This onsite role emphasizes clear notes, professional communication, and dependable service as part of a friendly team. Full training provided to grow guest-service skills.

Qualifications

• Transferable skills from retail, admin, healthcare, or service roles; diverse backgrounds welcome.
• Strong written/verbal communication, accuracy with data, and multitasking under pressure.
• Comfort with payment handling and learning hotel systems (we'll train you on our processes).

Responsibilities

• Manage check-ins/outs, room assignments, and guest profiles in Opera
• Verify reservations, IDs, and payment methods; handle pre-authorizations, refunds, split billing, and cash balancing
• Respond to guest questions and concerns with empathy, sound judgment, and timely follow‑through
• Document shift updates clearly to support the next team member

Skills

Transferable skills

Strong communication

Payment handling

Hotel systems familiarity

Job description

CUSA, LLC is seeking a Front Desk Associate for the Rogers, AR property to warmly welcome guests and manage arrivals and departures in a fast-paced lobby. On the 3pm–11pm shift, you will check guests in/out, verify reservations, handle payments, and coordinate with housekeeping to keep rooms ready for the next guest.

This onsite role emphasizes clear notes, professional communication, and dependable service as part of a friendly team. Full training provided to grow guest-service skills.