Front Desk Associate - Part Time

CUSA, LLC; Bentonville (AR); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Snack/Drink Room

Employee Discounts

Job summary

CUSA, LLC is seeking a Front Desk Associate for the Rogers, AR property to warmly welcome guests and manage arrivals and departures in a fast-paced lobby. On the 3pm–11pm shift, you will check guests in/out, verify reservations, handle payments, and coordinate with housekeeping to keep rooms ready for the next guest.

This onsite role emphasizes clear notes, professional communication, and dependable service as part of a friendly team. Full training provided to grow guest-service skills.

Qualifications

• Transferable skills from retail, admin, healthcare, or service roles; diverse backgrounds welcome.
• Strong written/verbal communication, accuracy with data, and multitasking under pressure.
• Comfort with payment handling and learning hotel systems (we'll train you on our processes).

Responsibilities

• Manage check-ins/outs, room assignments, and guest profiles in Opera
• Verify reservations, IDs, and payment methods; handle pre-authorizations, refunds, split billing, and cash balancing
• Respond to guest questions and concerns with empathy, sound judgment, and timely follow‑through
• Document shift updates clearly to support the next team member

Skills

Transferable skills

Strong communication

Payment handling

Hotel systems familiarity

Job description

As a Front Desk Associate - Part Time, you help guests feel confident and cared for during their stay by ensuring smooth arrivals and departures and accurate front-office processing. This role matters because your calm, professional presence sets the tone for the guest experience‑especially during busy evenings.

Key responsibilities include:

• Manage check-ins/outs, room assignments, and guest profiles in Opera
• Verify reservations, IDs, and payment methods; handle pre-authorizations, refunds, split billing, and cash balancing
• Respond to guest questions and concerns with empathy, sound judgment, and timely follow‑through
• Document shift updates clearly to support the next team member

Required skills/qualifications:

• Transferable skills from retail, admin, healthcare, or service roles; diverse backgrounds welcome
• Strong written/verbal communication, accuracy with data, and multitasking under pressure
• Comfort with payment handling and learning hotel systems (we'll train you on our processes)

You’ll work onsite in Rogers, AR on the 3p–11p shift, stepping into a fast‑moving lobby where priorities can change quickly. Expect a steady rhythm of guest conversations, phone calls, and quick decisions‑paired with focused moments to double‑check details and keep records clean. You’ll collaborate with housekeeping and maintenance to keep the building running smoothly, share clear notes for the next shift, and stay composed when a surprise issue needs a thoughtful solution. By the end of the night, you’ll leave knowing guests were supported and the handoff is set up for success.

Extras That Help

• Snack/Drink Room for quick refuels during your shift
• Employee Discounts to help stretch your budget