Evening Front Desk Agent - Unmatched Guest Moments

Coury Hospitality; Bentonville (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Coury Hospitality is hiring for a Front Desk Clerk in Bentonville, AR. The role handles check-in/check-out, reservations, and guest inquiries with a focus on exceptional service.

You will welcome guests, verify information, process payments, and coordinate with housekeeping and maintenance to ensure room readiness. A friendly, professional demeanor and strong communication are essential.

Qualifications

• High school diploma or equivalent preferred.
• PMS experience preferred.
• Experience with reservations, check-in/check-out procedures, guest billing, and payment processing is a plus.
• Strong customer service, interpersonal, and communication skills.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Strong problem-solving skills and professional handling of guest concerns.
• Basic computer skills including email, data entry, and standard office applications.
• Ability to handle cash, credit card transactions, and guest accounts per procedures.
• Follow established policies, service standards, and security procedures.
• Communicate effectively with guests, Curators, and hotel leadership.
• Work both independently and as part of a team.
• Maintain confidentiality and sound judgment with guest information.
• Flexible schedule including weekends and holidays.

Responsibilities

• Process guest arrivals, departures, reservations, payments, and account adjustments accurately.
• Verify guest information, confirm reservation details, and ensure correct room assignments.
• Explain hotel amenities, services, policies, and local attractions to guests.
• Answer incoming calls, respond to inquiries, and direct requests to appropriate departments.
• Listen to guest concerns, find solutions, and follow through to ensure satisfaction.
• Coordinate with Housekeeping to confirm room status and communicate special requests.
• Communicate with Maintenance and other departments to address guest needs promptly.
• Maintain accurate guest records and follow cash-handling procedures.
• Process reservations and assist with changes, cancellations, and special requests.
• Identify opportunities to personalize service and recognize guests.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Problem solving

Basic computer skills

Data entry

Cash handling

Cash/payment processing

Policies and security

Team collaboration

Confidentiality

Flexible hours

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

PMS experience

Job description

Coury Hospitality is hiring for a Front Desk Clerk in Bentonville, AR. The role handles check-in/check-out, reservations, and guest inquiries with a focus on exceptional service.

You will welcome guests, verify information, process payments, and coordinate with housekeeping and maintenance to ensure room readiness. A friendly, professional demeanor and strong communication are essential.