Guest Services Associate, Front Desk (Full-Time)

Concord Hospitality Enterprises Co.; Little Rock (AR); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Disability options

401(k) with company match

Tuition assistance

Discounted room rates

Training and advancement

Job summary

Concord Hospitality Enterprises Co. in Little Rock, AR is hiring a Front Desk Clerk / Guest Services Clerk. You will be the first point of contact, delivering warm, professional service from arrival to departure and handling guest requests with care.

This on-site, full-time role offers a pay range of $16–$18 per hour and opportunities to grow within Concord-managed hotels. Prior hospitality experience is a plus, with a focus on exceptional guest satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail oriented

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. in Little Rock, AR is hiring a Front Desk Clerk / Guest Services Clerk. You will be the first point of contact, delivering warm, professional service from arrival to departure and handling guest requests with care.

This on-site, full-time role offers a pay range of $16–$18 per hour and opportunities to grow within Concord-managed hotels. Prior hospitality experience is a plus, with a focus on exceptional guest satisfaction.