THIRD SHIFT OPERATIONS COORDINATOR | PAID TRAINING

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

All Fleet Inc. is seeking a Third Shift Operations Coordinator for the Winthrop Harbor dispatch center. The role trains candidates without dispatch experience who show outstanding customer service, accountability, and independence.

The position covers a third shift from 12:00 AM to 8:30 AM on-site in Winthrop Harbor, IL. The ideal candidate will respond to breakdowns with urgency, collect accurate information, coordinate technicians, and keep both drivers and customers informed throughout the

Qualifications

• Experience in overnight environments (restaurants, hotels, hospitals, security ops, emergency services or similar) is valuable.
• Strong customer service orientation and personal accountability.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Respond to every new breakdown with urgency.
• Collect complete and accurate information for each dispatch.
• Coordinate the appropriate mobile technician.
• Keep drivers and customers informed of status.
• Track every job from dispatch through completion.
• Support technicians with necessary details and forms.
• Identify stalled jobs and take immediate action.
• Escalate serious issues appropriately.
• Verify documentation before closing a call.
• Keep the morning team informed on current status.

Skills

Customer service

Communication

Attention to detail

Problem solving

Calm under pressure

Independent worker

Education

High school diploma or equivalent

Tools

Dispatch software familiarity

Job description

AT 2:00 AM, YOU ARE THE ONE PEOPLE COUNT ON.

A commercial driver is stranded.

A customer needs an answer.

A technician needs accurate information.

You are responsible for connecting everyone and moving the situation toward a solution.

All Fleet Inc. is hiring a Third Shift Operations Coordinator for our Winthrop Harbor dispatch center.

We are willing to train someone without dispatch experience if they bring outstanding customer service, personal accountability, and the ability to work independently.

YOUR MISSION

• Respond to every new breakdown with urgency
• Collect complete and accurate information
• Coordinate the appropriate mobile technician
• Keep drivers and customers informed
• Track every job from dispatch through completion
• Support technicians with details, forms, and requirements
• Identify stalled jobs and take immediate action
• Escalate serious issues appropriately
• Verify documentation before closing a call
• Make sure the morning team knows exactly where everything stands

WHO WE WANT

• Someone who does not need to be chased
• Someone who communicates problems early
• Someone who remains calm when the pressure increases
• Someone who notices missing details
• Someone who finishes what they start
• Someone who treats every customer interaction as important
• Someone who understands that silence is not an update

Experience in restaurants, hotels, hospitals, security operations, emergency services, customer support, or other overnight environments can be highly valuable.

We will provide the systems and industry training. You bring the work ethic, judgment, and desire to help people.

SCHEDULE: Third Shift | 12:00 AM to 8:30 AM

LOCATION: On-site in Winthrop Harbor, IL