Evening Onsite CSR — Impactful Support & Growth

Sapphire Recruitment, LLC; City of Syracuse (NY); On-site; USD 21,000 - 29,000; Part time

Job summary

Sapphire Recruitment, LLC in Syracuse, NY is hiring 10+ Customer Service Representatives for an established heating and fueling company. The position is part-time evenings, onsite, with a long-term temporary assignment and potential for growth.

The role involves handling inquiries, assisting with billing, generating reports, and supporting inside sales while delivering professional service by phone and other channels.

Qualifications

• High school diploma or GED required.
• At least 2 years of customer service or call center experience.
• Strong verbal and written communication skills.
• Good computer and data entry skills.
• Ability to handle customer concerns professionally and accurately.
• Dependable and comfortable working evening and weekend hours.
• Applicants must meet Sapphire Recruitment employment requirements and be willing to comply with applicable pre-employment screening, including our drug screening policy.

Responsibilities

• Respond to customer service requests and inquiries.
• Research and resolve customer questions and concerns.
• Assist with billing and payment-related matters.
• Prepare and distribute reports accurately and on time.
• Participate in inside sales activities.
• Provide professional, helpful service by phone and through other customer communication channels.

Skills

Customer service

Communication skills

Data entry

Computer skills

Evening/weekend availability

Education

High school diploma or GED

Job description

Sapphire Recruitment, LLC in Syracuse, NY is hiring 10+ Customer Service Representatives for an established heating and fueling company. The position is part-time evenings, onsite, with a long-term temporary assignment and potential for growth.

The role involves handling inquiries, assisting with billing, generating reports, and supporting inside sales while delivering professional service by phone and other channels.